1. Who We Are
Simple Mind is the trading name of Simple Mind India Pvt Ltd, a technology services and product company headquartered in Delhi, India. In this policy, "Simple Mind", "we", "us", and "our" refer to Simple Mind India Pvt Ltd.
We act as the data controller for the personal information described in this policy unless a separate client agreement says otherwise.
2. Information We Collect
We collect information you provide directly, information collected automatically when you use the website, and limited information from third-party platforms when you interact with us there.
Information you give us
- Name, company name, email address, country, and project details submitted through our forms.
- Messages, documents, requirements, or other information you send to us by email, phone, WhatsApp, LinkedIn, or during discovery calls.
- Billing, contracting, and business contact details when your organisation becomes a client or supplier.
Information collected automatically
- IP address, browser type, device details, pages visited, referring page, and date and time of visit.
- Cookie and analytics information, where applicable and subject to your choices.
Please do not send sensitive personal data such as health information, government identification numbers, financial account details, or confidential third-party data unless we specifically request it for a signed engagement.
3. How We Use Information
We use personal information to respond to enquiries, schedule calls, prepare proposals, provide services, maintain business records, improve our website, protect our systems, and comply with legal obligations.
- To understand your requirements and communicate with you about services, products, and projects.
- To manage contracts, invoices, support, delivery, and client relationships.
- To measure website performance and improve content, navigation, and user experience.
- To prevent misuse, investigate security issues, and protect our rights and the rights of others.
- We do not sell your personal information.
4. Legal Basis for Processing
Where laws such as the GDPR or UK GDPR apply, we rely on consent, contract necessity, legitimate interests, and legal obligations depending on the context.
- Consent: for optional cookies, analytics, and marketing communications where required.
- Contract: to prepare proposals, deliver services, and manage client engagements.
- Legitimate interests: to respond to enquiries, operate our business, improve the website, and secure our systems.
- Legal obligations: for tax, accounting, audit, compliance, and dispute-resolution records.
7. International Data Transfers
Simple Mind is based in India and works with clients and providers in multiple regions. Your information may be processed in India or other countries where we or our service providers operate.
Where required, we use appropriate safeguards such as contractual data protection terms, Standard Contractual Clauses, or equivalent mechanisms recognised by applicable law.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose collected, including to respond to you, provide services, maintain business records, resolve disputes, and meet legal requirements.
- Website enquiries are generally kept for up to 24 months unless a longer period is needed for an active opportunity or legal reason.
- Client, project, accounting, tax, and contractual records may be kept for the period required by law or our legitimate business needs.
- Marketing preferences are kept until you unsubscribe or ask us to delete them, subject to suppression-list requirements.
9. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details below. We may need to verify your identity before acting on your request.
10. Security
We use reasonable technical and organisational measures to protect personal information, including access controls, secure communication practices, and service-provider controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children's Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will update the effective date at the top of this page.
13. Contact Us
For privacy questions, data requests, or complaints, contact us at:
This page is provided for website transparency and is not legal advice. Review it with counsel before relying on it for regulatory compliance.